I. WHAT TYPE OF INFORMATION DO WE COLLECT?
Information collected about you Globtour collects personal data that you voluntarily provide. This information is collected when you:
- Make an online reservation
- Subscribe to Globtour Montenegro Newsletter / Email alerts
- Contact Globtour Montenegro
We may obtain information from third parties concerning you in deciding whether to rent a vehicle to you.
Online Reservation information
Globtour collects the full name and contact information for a driver when a reservation is made. Globtour will also collect credit card information, including card number, card type, cardholder name, and expiry date, in order to guarantee your reservation or bill you for prepaid reservations. Please view our Security section for additional information on Globtour Montenegro commitment to protecting your credit card security.
Contacting Globtour Montenegro
Globtour collects personal information such as your full name, your ID, email address, and/or contact information whenever you submit a question or suggestion, using the Contact Us section of Globtour
Other information collected
Information is collected automatically every time you visit www.globtourmontenegro.com. Globtour collects information about your computer and assigns you a 'cookie' (a small, unique identifier text file) when you visit www.globtourmontenegro.com. You do not provide this information it is collected automatically as a means of supporting your visit to our site.
Cookies and other Web technologies
We collect information about your computer for the purpose of assessing the effectiveness of site content and traffic. This data allows us to improve the quality of your visit by streamlining your ability to navigate the site and developing featured programmes and content that will be of interest to our members and site visitors.
Globtour.me uses three types of cookies:
- Session cookies: These are used to track the user's progression through the site in a single visit. These are required for the site to function but are not used in any way to identify you personally. Session cookies are temporary and are automatically deleted once you leave www.globtourmontenegro.com
- Persistent cookies: These are used to identify the users between visits. They are not required for the site to work but may enhance customer experience. We do not store any personal data in these cookies, just a unique number that identifies customers to us. Persistent cookies remain on your computer hard drive until you delete them.
- Third party cookies: You may have noticed that we carry advertising from third parties on our site. Occasionally they may send you a cookie. We have no control over these.
Your browser or other software you install may permit you to restrict the use of session cookies, persistent cookies or all cookies. If you elect not to permit the use of session cookies, you will not be able to use our websites or certain features of our html email messages. If you elect not to permit the use of persistent cookies only, you may still enjoy the full functionality of our websites and html email; however, if you do so, you will need to re-enter some data when starting a new website session or opening (or re-opening) an html email.
Both session and persistent cookies may also be used in connection with html email sent by us.
In addition, certain of our web pages and html email messages incorporate 'pixel tags' that allow us to track the actions of users on our websites and recipients of our email communications. Pixel tags are used to collect non-personally identifiable data that helps us to determine popular destinations, average rental prices, quote and conversion rates, click-throughs and other information that can be used to improve our service to our customers.
Globtour collects certain technical information from your computer each time you request a page during a visit to www.globtourmontenegro.com. This information is collected from your computer's web browser and may include your IP address, operating system, web browser software (e.g., Netscape Navigator or Internet Explorer), screen resolution, and referrer web site.
II. HOW WE USE THE DATA WE COLLECT
Information collected on Globtour may be used to:
- Register you as a Globtour member
- Get a quote / make an on-line reservation / modify or cancel existing reservation
- Send email notifications for special promotions
- Respond to your questions or suggestions
- Improve the quality of your visit to our site
Information collected when you complete your member profile is used to confirm and process your reservation and rental, prepare your invoice, bill your credit card (when you reserve a prepaid rate) and send you a reservation confirmation email, and provide you with enhanced rental service at your request (Master Rental Agreement).
Alerts notification / On request vehicles & equipment
In the event you have booked a vehicle or equipment that is on request and that happens to be unavailable, Globtour may phone you or send you an email notification to inform you of this.
If you chose to receive communications from Globtour about special promotions when registering as a Globtour member, we may use your email address to send you information about surveys, contests, sweepstakes, promotions, special deals, or other opportunities on Globtour and its marketing partners. We will use your email address or telephone number to contact you about changes to your reservation.
Responses to your questions or suggestions
We will use your email address or telephone number to respond when you submit a question or suggestion.
III. COMMUNICATION FROM WWW.GLOBTOURMONTENEGRO.COM
Globtour Drivers and Members will receive communications from Globtour when they:
- Get a quote / Make an online reservation / Modify or Cancel existing reservations
- Elect to receive Best Deals or other special promotional marketing information
- Contact Globtour with questions/suggestions
Sign up to become a Globtour member
When you sign up as a new Globtour member, you will receive a 'Welcome to Globtour' email. This email contains your Globtour ID and describes the benefits of using Globtour for your car rental needs.
Make an online reservation / Modify or Cancel existing reservation
Each time you make an online reservation through Globtour, or modify or cancel a confirmed reservation, you will receive confirmation of your booking details via email. In the event you have booked a vehicle or equipment that is on request and that happens to be unavailable, Globtour will send you an email notification to inform you of this.
Elect to receive Best Deals or other special promotional marketing information
As a registered Globtour member, you will, if you choose, occasionally receive emails notifying you of special promotions or other travel news. Special promotional emails are intended to inform you of new or unique travel opportunities or special deals that are available on Globtour. If you choose to receive our email alerts, we will use your email address to notify you of current rates to destinations you have selected.
As a Globtour customer, you will receive confirmation and / or reminder of Globtour ID via email.
You can discontinue your subscription to Globtour promotional email services at any time in the 'Profile' and 'Alerts' pages of the My Globtour section, accessible through the main navigation bar of the Globtour website. You can also unsubscribe to the Newsletter or special promotional emails at any time by clicking on the link 'unsubscribe' in the email.
Contact Globtour with questions/suggestions
To request assistance, send a query via the Contact Us section and we will respond to you via email or telephone.
IV. LINKS TO OTHER WEBSITES
There are several places throughout Globtour that may link you to other web sites that do not operate under Globtour information privacy practices. When you click through to these web sites, Globtour information privacy practices no longer apply. We recommend that you examine the privacy statements for all third party web sites to understand their procedures for collecting, using, and disclosing your information.
V. HOW WE STORE & PROTECT PERSONAL INFORMATION – DATA SECURITY
We want our members and site visitors to feel confident about using Globtour and making car rental reservations, so we are committed to protecting the information we collect.
Globtour is a safe and secure online environment. Our systems are configured with data encryption, or scrambling technologies, and industry-standard firewalls. When you send personal information to Globtour over the Internet, your data is protected by Secure Socket Layer (SSL) technology to ensure safe transmission.
Every credit card transaction you make at Globtour is done through our Secure Server Technology. This provides many security features, including:
Authentication: this assures your browser that your data is being sent to the correct computer server, and that the server is secure.
Encryption: this encodes the data, so that it cannot be read by anyone other than the secure server.
Data Integrity: this checks the data being transferred to ensure it has not been altered.
VI. HOW CAN I OPT-IN TO RECEIVE PROMOTIONAL EMAILS? – OUR OPT-IN POLICY
As a Globtour member, you may occasionally receive, via email, information about our Products and Services, updates to our Site, customized advertisements and promotions that are targeted to your specific interest, such as special deals, promotions, contests, sweepstakes and other travel opportunities available on Globtour and/or sponsored by our travel service providers and advertisers. We send this information directly ourselves, or via third party service providers.
You will be sent these emails about our Site upon your request. You can subscribe in the 'Profile' and 'Alerts' pages of the My Globtour section, accessible through the main navigation bar of the Globtour website or send us an email.
At any time, you may decide that you do not want to receive any future marketing or promotional emails from us. In this case, you can unsubscribe in the 'Profile' and 'Alerts' pages of the My Globtour section, accessible through the main navigation bar of the Globtour.me website or send us an email.
In addition, in our emails and other communications, we will include instructions on how to unsubscribe.
Globtour reserves the right to limit membership to those who will accept emails. Members will be notified via email prior to any actions taken.